Purchase policies and conditions

Exchanges, returns and legal guarantee

At Arte59 we want you to shop with peace of mind.

In the case of yarns, we accept exchanges within one year of purchase, provided they are unused, complete, retain their original weight, and there is proof or a record of purchase.

For our other products, this special one-year period does not apply and exchanges are governed by the conditions stated for each product category and by current regulations.

For online purchases, the right of withdrawal will be respected where applicable, and all our products are covered by the current legal guarantee. These conditions do not limit the rights established by the Consumer Protection Law.

Terms and Conditions

By purchasing from arte59.cl, the customer accepts the conditions of purchase, payment, availability, preparation, shipping and pickup stated on our website.

Orders are normally prepared within 3 to 5 business days and their availability will be confirmed by email.

The colors of our hand-dyed yarns may vary between batches, which is inherent to their artisanal process.

Privacy Policy

Arte59 only collects the data necessary to process purchases, coordinate shipping, respond to inquiries and send authorized communications.

The information may be processed by platforms essential to our operation, such as Shopify, payment methods and shipping companies, and will not be sold to third parties.

You may request access to, correction of, or deletion of your data by writing to loredana.benitez@arte59.cl.